What payments do we take?
Which countries do we ship or sell to?
Can I track my order?
When do I get what I buy?
All the items are free shipping on your eCrater Shop ?
What if I cannot find what I want?
What happens if I have not received all of my order?
What about the warranty?


What payments do we take?
We accept Paypal, Western Union and wire transfers.

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Which countries do we ship or sell to?
All the countries in the world

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Can I track my order?
Yes, order tracking allows you to follow the progress of your order until it reaches you. Tracking will tell you if your product is on order, in dispatch, or with the courier.

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When do I get what I buy?
Providing all products are in stock, orders placed are normally dispatched on the same working day or next working day. On average, goods will arrive within 5 - 7 working days via DHL.

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All the items are free shipping on your eCrater Shop ?
Yes, all the items on our eCrater shop are free shipping via DHL !

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What if I cannot find what I want?
If you cannot source a particular product, please contact us with your specific requirements, and we'll endeavour to find what you need.

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What happens if I have not received all of my order?
If you receive an incomplete order, please contact us with the order number and details of the incomplete items. We will endeavour to resolve the problem and get back to you within 48 hrs.

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What about the warranty?
All products are covered by a 12 month warranty.

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